Mobile Application Privacy Policy

Last modified: September 26, 2024

Acceptance of the Privacy Policy

PTD Ventures LLC DBA Hopely ("Company" or "We") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes:

The types of information we may collect or that you may provide when you download, install, register with, access, or use Hopely (the "App").
Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy pertains only to information we gather within this App, as well as in email, text, and other digital communications transmitted through or associated with this App, along with any other sources we may use for data collection as part of our operations.

This policy DOES NOT encompass the information that:

We gather offline or from any other Company apps or websites, including websites you may access through this App.
You supply to or is gathered by any third party (refer to the section on Third-Party Information Collection).
Is collected from any other sources not covered by this policy.

The Company website and App, and these other third parties, may have their own privacy policies, which we encourage you to read before providing your information on or through them.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with Company and App policies and practices, do not download, register with, or use this App. By downloading, registering with, or using this App, you agree to this privacy policy. This policy may change from time to time (see Privacy Policy Updates and User Notification). Your continued use of this App after we revise this policy means you accept those changes, so please check the policy periodically for updates.

Children Under the Age of 16

The App is not intended for use of children under 16 years of age, and in compliance with the California Consumer Privacy Act (CCPA), we do not knowingly collect or solicit personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at hello@hopely.org.

California residents under 16 years of age have specific rights regarding the collection and sale of their personal information under CCPA. For more information about these rights, please see the section titled Your State Privacy Rights.

Information We Collect and How We Collect It

We gather information from and about users of our App through the following methods:

Directly from you: This is information you provide to us voluntarily when you interact with the app.
Automatically: This is information our system collects automatically when you use the App, such as usage data and device information.
Other Collection Methods: This may include information collected from third parties, such as analytics providers or advertising networks, or information we collect from you through other forms of communication, such as customer support interactions or responses to surveys or promotions.

Information You Provide to Us

When you download, register with, or use this App, we may ask you to provide your information. The information you provide may include:

Personal information: This could be your name, postal address, email address, telephone number, or any other information defined as personal or professionally identifiable under applicable law.
Non-Personal Information: These are details about you that, individually, do not identify you. For instance, this could include your App usage habits, device type, or any other information that is not directly linked to your identity.

In addition, the following are specific instances where you might provide us with information:

When you fill in forms within the App. This could be during registration, subscribing to our service, posting material, or requesting further services.
If you contact us, we may keep records and copies of your correspondence, including email addresses and phone numbers.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through the App and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the App.
Your search queries on the App.
The features and resources you access.
Your bookmarked resources on the home page.
Your prompts provided to the AI feature: KAID
Any other types of information you choose to provide.

Automatic Information Collection and Tracking

When you download, access, and use the App, we may use technology to automatically collect the following information in accordance with Federal and California law:

Usage Details. We may automatically collect details of your access to and use of the App, such a traffic data, general location data, logs, other communication data, and the resources that you access and use on or through the App.
Device Information. We may collect information about your mobile device and Internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information, and the device's telephone number.
Stored Information and Files. The App may access metadata and other information associated with other files stored on your device, such as photographs, audio and video clips, personal contacts, and address book information.
Location Information. This App collects real-time information about the location of your device, in compliance with applicable laws.

If you do not want us to collect this information you may opt out at any time. But please note that opting out of the App’s collection of general location information will disable its location-based features, such as the regional resource map.

Information Collection and Tracking Technologies

To collect information automatically within this App, we employ the following technologies in compliance with Federal and California law:

Cookies (or mobile cookies). A small file placed on your smartphone, which can be be declined by adjusting your smartphone settings. Declining cookies may limit your access to certain parts of the App.
Web Beacons. Small electronic files on the App (and our emails) that enable us to count users who have visited those pages (or opened an email), among other app statistics, like tracking content popularity and verifying system integrity.
Other Technologies. We may use additional technologies to enhance automatic data collection and tracking. To augment our automatic data collection and tracking efforts, we employ a variety of advanced technologies, including but not limited to:
Pixel Tags. These are tiny graphics used to track the pages visited by users, often in connection with cookies to identify user behavior.
Local Storage Objects (LSOs). Also known as Flash cookies, these are used to store more complex data than simple text in your browser
Software Development Kits (SDKs). These tools are embedded in our app to collect usage data, such as which features are used most frequently and for how long.
Fingerprinting Technologies. Techniques that combine information from your device to create a unique identifier to track users across different websites and apps.

These technologies help us better understand app usage patterns, improve user experience, and tailor our interactions with you.

Third-Party Information Collection

In compliance with federal and California laws, when you use the App or its content, third parties such as advertisers, ad networks, analytics companies, your mobile device manufacturer, and your mobile service provider may use technologies like cookies, web beacons, and other tracking methods to collect information about you or your device. This information might relate to your online activities over time and across different websites and online services and could be used to delivery targeted advertising or personalized content.

We do not control these third parties' tracking technologies or how they may be used. If you have questions about targeted content, you should contact the provider directly. For details on opting out of targeted advertising from many providers, refer to the Your Choices About Our Accessing, Correcting, Deleting, and Managing Your Personal Information section.

How We Use Your Information

In alignment with federal and California laws, we use the information we collect about you or that you provide to us, including personal information, for the following purposes:

To deliver the App and its contents, and any other information, products, or services that you request.
To fulfill the purposes you provided the information for, including managing your account and subscriptions, providing renewal notices, and facilitating transactions.
To support and carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection.
To inform you about updates to the App and changes to our products or services.
To enhance the App’s performance and deliver a personalized experience by analyzing audience size, usage patterns, and preferences.
To recognize you when you return to the App.
To use general location information, where collected, for specific purposes outlined at the point of collection.
To contact you about goods and services that may interest you from us and our third parties unless you have opted out of such communications.
To display advertisements from 3rd party advertisers’ target audiences. While we do not share your personal information without consent, interacting with an ad may signal to the advertiser your alignment with its target audience.

For further details on how to manage your information preferences, including opting out of specific uses of your information, refer to the Your Choices About Our Accessing, Correcting, Deleting, and Managing Your Personal Information section.

Disclosure of Your Information

In compliance with federal and California laws, we may share information as follows:

Aggregated Data:

We may share aggregated, non-identifiable information with our business partners, advertisers, and other third parties for analytical purposes and service improvement purposes.

Personal Information:

With subsidiaries and affiliates.
With contractors, service providers, and other third parties who support our business and are bound by contractual obligations to keep personal information confidential and use it solely for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, in which personal information stored by the App is among the assets transferred. We will notify you via email and/or a prominent notice on our App of any change in ownership or uses of your personal information, along with any choices you may have regarding your personal information.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

Legal and Safety-Related Data Disclosure:

In specific scenarios, we may disclose user date for legal and safety reasons, ensuring compliance with federal and California laws. These scenarios include, but are not limited to:

Lawful Requests. We may disclose information to lawful requests by public authorities, including meeting national security or law enforcement requirements. This includes complying with subpoenas, court orders, laws, and other legal processes.
Enforcement of Rights. To enforce our rights arising from any contracts entered into between you and us, including the App Store End User License Agreement (EULA), and for billing and collection purposes.
Protection of the Company, App, and Others. If we believe disclosure is necessary to protect the rights, property, or safety of the Company, App, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. It’s important to note that this does not include selling, renting, sharing, or otherwise disclosing personal information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

These measures are taken to maintain the integrity and security of our services and the safety of our users and the public.

Data Retention Policy

PTD Ventures LLC DBA Hopely (the "Company") is committed to ensuring the responsible collection, use, and retention of the personal information and data ("Personal Data") provided by users of the App. This Data Retention Policy outlines the principles and guidelines followed by the Company in managing and retaining such Personal Data in compliance with applicable federal and California laws.

Retention Period: The Company retains Personal Data for as long as necessary to fulfill the purposes outlined in this privacy policy, including for the provision of the App’s services, compliance with legal obligations (e.g., tax, reporting, and audit requirements), resolution of disputes, and enforcement of our agreements. The criteria used to determine the retention periods include:

The length of time we have an ongoing relationship with you and provide the App’s services to you (for example, for as long as you have an account with us or continue to use the App);
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); and
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

Data Deletion: Upon expiration of the retention period, Personal Data shall be securely deleted or anonymized, so it can no longer be associated with a specific user, in accordance with our data protection policies and applicable laws and regulations.

Exceptional Circumstances: In certain exceptional circumstances, Personal Data may need to be retained for longer periods for specific purposes, as required by law or for technical reasons. In such cases, the Company will ensure that the privacy rights of users continue to be protected, and the data remains secure.

User Requests: Users may request deletion of their Personal Data at any time, as outlined in the “Accessing, Correcting, Deleting, and Managing Your Personal Information” section of this privacy policy. However, please note that we may be legally required to retain certain information for a specified period beyond the user's request for deletion.

Review and Update: This Data Retention Policy will be reviewed and possibly updated periodically to reflect changes in our practices, technology, legal requirements, and user feedback. We encourage users to review this policy regularly to stay informed about how we are protecting and retaining your information.

By using the App, you acknowledge and agree to the terms of this Data Retention Policy.

Accessing, Correcting, Deleting, and Managing Your Personal Information

You have comprehensive rights to access, correct, delete, and manage your personal information within our App, consistent with your privacy rights. To exercise these rights, follow these steps:

Access and Update: Log into the App and navigate to your home page to view and modify your resource bookmarks. You can also reference your AI prompt submissions.
Deletion Request: If you wish to delete your personal information in the App’s system, email us at hello@hopely.org. Be advised that deleting your information may necessitate terminating your account. We reserve the right to refuse requests that jeopardize the privacy of others, are impractical, or violate any laws.

Upon receipt of any requests regarding your personal information, our goal is to respond within 30 days. For requests that are more complex and require additional time, we will notify you of the need for an extension of up to an additional 30 days, along with the reasons for the delay.

To further manage your information:

Opt-Out of Targeted Advertising: You can prevent your information from being used for targeted advertising by adjusting your search settings or by directly contacting us.
Restrict Third-Party Data Sharing: To stop sharing your personal information with non-affiliated third parties for marketing purposes, opt out through your search settings.

It's important to note that deleting User Contributions from the App might not remove them completely from the Internet, as they could remain in cached or archived pages or have been copied by other users.

Additionally, residents of certain jurisdictions, like California, are afforded additional rights regarding their personal data. For more detailed information on these rights, please consult the State-Specific Privacy Rights section below.

Lodging Complaints within the United States

Users who have concerns or complaints about our data practices have rights under various federal and state laws, including the California Consumer Privacy Act (CCPA) for California residents, to lodge complaints:

Direct Resolution: We encourage you to first contact us directly with any concerns or complaints about our handling of your personal data. You can reach our customer service team via email at hello@hopely.org or by calling (916) 517-4816. We commit to addressing and resolving complaints promptly.
Federal and State Authorities: If you are unsatisfied with the resolution or believe we are processing your data unlawfully, you may have the right to lodge a complaint with the relevant authorities. In the United States, this may involve contacting the Federal Trade Commission (FTC) or your state's Attorney General's office.

State-Specific Privacy Rights

California residents may lodge a complaint with PTD Ventures LLC DBA Hopely.

Acknowledgment and Investigation: Upon receipt of your complaint, we will acknowledge it promptly and conduct a thorough investigation. We aim to resolve any issues within a reasonable timeframe and will keep you informed throughout the process.

Additional California State-Specific Rights: State consumer privacy laws, including the California Consumer Privacy Act (CCPA), offer California residents additional rights regarding our use of their personal information.

For California residents, specific rights under the CCPA can be exercised directly with the California Attorney General’s office.

To exercise these rights, California residents can visit:

CCPA and CPRA Privacy Notice Link: https://vig.cdn.sos.ca.gov/2020/general/pdf/topl-prop24.pdf

California's "Shine the Light" law (Civil Code Section § 1798.83) also permits users of our App, that are California residents, to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Such requests can be made by sending an email to hello@hopely.org or writing to us at PTD Ventures LLC, 4465 Granite Drive, Suite 1031, Rocklin, CA 95677.

Data Security Measures and Breach Response

To safeguard your personal information, we implement robust security measures aligned with industry standards and in compliance with federal and California laws. These measures include:

Encryption: We use SSL technology to encrypt payment transactions and other sensitive data transmitted through our App. Payments are facilitated by the Apple App Store and Google Android Store.
Security Audits: Regular security audits are conducted to identify and rectify vulnerabilities within our systems and processes.
Employee Training: Our staff undergoes regular training on data protection and security protocols to ensure the safe handling of your information.

Despite these precautions, no system can be completely secure. Thus, we cannot guarantee absolute security of your data. However, we are committed to maintaining the confidentiality of your information and have a comprehensive data breach response plan in place, which includes:

Immediate Action: In the event of a data breach, we will promptly assess the situation and take necessary steps to contain the breach.
Notification: Should there be any risk to your personal information, we will inform you via email, in-app notifications, or through a prominent notice on our website, detailing the nature of the breach, the data involved, and the actions we're taking in response.
Ongoing Support: We will provide guidance on how you can protect yourself from potential harm resulting from the breach and will continue to communicate as additional information becomes available or as required by law.

For further details on our data security practices or if you have concerns about the security of your information, please contact us at hello@hopely.org or (916) 517-4816.

Privacy Policy Updates and User Notification

We reserve the right to update our privacy policy periodically to reflect changes in our practices or to remain compliant with federal and California laws. Whenever significant updates are made that affect how we treat our users' personal information, we will notify you in advance through various methods including:

Email Notifications: We will send an email to the address associated with your account.
In-App Alerts: Notifications will be provided within the App itself.
Website Notice: The updated privacy policy will be prominently posted on our website.

We aim to provide notifications about significant changes to our privacy policy at least 30 days before the changes take effect, giving you ample time to review the updates and make informed decisions about your continued use of the App.

The date of the last revision is always indicated at the top of the privacy policy page. It is your responsibility to ensure that we have an up-to-date, active, and deliverable email address for you, and to regularly review this privacy policy to stay informed about any changes.

Contact Information

For questions or comments about this privacy policy and our privacy practices, please contact us using the following information:

Email: hello@hopely.org

Mailing Address: 4465 Granite Drive, Suite 1031, Rocklin, CA 95677

Phone Number: (916) 517-4816

Submitting Complaints Regarding Data Practices

If you have concerns or complaints about our data practices or how we handle your personal information, we encourage you to reach out to us directly. Our commitment is to address and resolve any issues promptly and transparently. Here’s how you can submit a complaint:

Contact Us Directly: For immediate assistance, please contact our customer service team via email at hello@hopely.org or call us at (916) 517-4816. Providing a detailed description of your concern will help us address it more effectively.
Data Protection Authority: If you feel your concerns have not been adequately resolved by us, you have the right to lodge a complaint with a data protection authority. Depending on your location, different authorities exist to protect data privacy rights. We can provide information on how to contact the appropriate authority if needed.

In addition to the steps above, we are committed to:

Acknowledging Receipt: Upon receiving your complaint, we aim to acknowledge receipt as soon as possible, typically within 72 hours of your submission.
Investigation and Response: We will investigate your complaint thoroughly and aim to provide a resolution or update within an additional 72 hours of acknowledgment.
Continuous Communication: Should the investigation take longer; we will keep you informed of the progress.

Your privacy and data security are paramount to us, and we are dedicated to upholding the highest standards of data protection practices.